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Exchange/Return Policy

RETURN POLICY

  • Return items for exchange are acceptable with 20% re-stocking fee and must be within working 5 days from date of receipts. Return items must be with it's original package and are in re-sell conditions.
  • Refund will be in Store Credit only. No cash refund.
  • If you returns the item damaged, or in a condition that is different from the condition in which www.ebabystore.com.my sent it, we will only issue partial refund.
  • Items returned without proper packaging, dirty, or used will NOT be entertain.
  • Shipping charges for return are borne by customer.
EXCHANGE POLICY
  • If the size does not fit you and you would like to change the size of the item bought, you can send it back to us at your own cost and pay additional shipping charges for us to send you the right size.
  • Items must be with it's original package and re-sell conditions. Please email us to inform us for exchange.
  • Items for exchange must be send back within 7 working days from date of receipts.
  • Change from item A to item B will be classify as return, not exchange.
DAMAGED GOODS
  • If an order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.
  • You should notify us and damaged items for exchange must be send back within 5 working days from date of receipts. Otherwise, we will assume that you are satisfy with the products.
  • Simply e-mail us pictures and details and we will do everything possible to rectify the problem and make your shopping experience a positive one. All damaged products will be "Exchange only". Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.


NON-RETURNABLE ITEMS LIST
Items such as listed below will not be accepted for return or exchange once opened package / box (Unless faulty when receive) :

  • Stock Clearance Items.
  • Breast pumps, Breast Pump parts and accessories
  • Baby Cot
  • Baby Bouncers
  • Baby Bottles
  • Baby Carrier / Baby Sling
  • Baby Walker / Playpen
  • Bedding
  • Socks, Apparel, Under Garments, Headbands & Accessories
  • Food

MISSING PARTS

If any part(s) are missing when you receive your item. Simply e-mail us pictures and details within 5 working days and we will do everything possible to rectify the problem and make your shopping experience a positive experience.